So we’re providing accounts from seven agents, many of whom describe the experience of being caught between abusive callers and corporate directives to appease. Customers talk to them all the time but know little about their work conditions. These accounts captured how agents are simultaneously ubiquitous and invisible.

Parallels should have ALL of the purchase invoices for ALL of the licenses.Fact-based, independent journalism is needed now more than ever. I have received this question multiple times. Hello please provide the old email, new email, license key and purchase invoice copy of Parallels Desktop account to transfer the license key to new email address. Has anyone else experienced this? Is this due to the new ownership of the company by Corel?Īny suggestions on how to get this item resolved so I can spend more time making maps, and managing GIS and less time worrying about licenses and software companies? I was a very loyal Parallels customer, but I am flabbergasted by the terrible support I am getting on this simple ticket.

The ticket was apparently elevated to a higher support level, and I have scheduled two calls, which I have been flaked on both times. Since September I have had over twenty interactions and one phone call with Parallels. I don't purchase licenses, and have no time to manage accounts. We created an account for her and I opened a ticket with Parallels in late September to try to get this work completed. I run a GIS department and am trying to transfer the ownership of licenses from my account to our office manager. In 2014 I introduced the company I work for to Parallels, and we have purchased around ten permanent licenses, and about the same number of Professional and Business subscriptions. I use Parallels as a platform to host Windows, which runs the Esri ArcGIS software which I use for GIS.

I have been a Parallels user for almost 12 years, going back to graduate school.

Parallels customer support telephone